vv997 Privacy Policy

Section 1

Information We Collect

When you register for an account, use any feature of the vv997 platform, or contact our support team, we collect certain categories of personal information. The specific data we gather depends on the nature of your interaction with vv997 and is limited to what is reasonably necessary to deliver our services securely and accurately.

The following table summarises the principal categories of personal data we collect, along with the primary reason for collection:

vv997 does not collect special categories of sensitive personal data such as health information, racial or ethnic origin, political opinions, or biometric data, except where identity documents submitted for verification incidentally contain such information — in which case that information is not processed beyond the immediate verification check.

Section 2

How We Use Your Data

vv997 processes your personal data only for specific, legitimate purposes. We do not process your data in a manner that is incompatible with the purposes set out in this Privacy Policy. The legal bases on which we rely to process your personal information are: performance of a contract (providing our services to you), compliance with a legal obligation (such as identity verification and anti-money-laundering checks), our legitimate interests (such as fraud prevention and platform security), and, where applicable, your explicit consent.

The primary purposes for which vv997 uses your personal data are as follows:

• Account management: Creating, maintaining, and securing your vv997 player account throughout the duration of your membership.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts, and maintaining accurate transaction records in BDT.
• Identity and age verification: Confirming that you are at least 18 years of age and that your identity matches the registration details you provided, in accordance with our 18+ policy.
• Fraud prevention and security: Detecting and preventing unauthorised account access, money laundering, collusion, and other prohibited activities outlined in our Terms & Conditions.
• Responsible gaming: Monitoring your play patterns to identify potential signs of problem gambling and enabling self-exclusion or deposit limits where requested.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining a record of your support history.
• Legal compliance: Retaining records as required by applicable financial regulations and responding to lawful requests from competent authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, site navigation, and overall user experience on vv997.
• Marketing communications: Sending you promotional offers and platform updates — only where you have opted in to receive such communications. You may withdraw consent at any time.

Section 3

Data Sharing & Third Parties

vv997 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. However, in order to deliver our services effectively and comply with applicable legal requirements, we may share limited categories of your personal data with carefully selected third-party partners in the following circumstances:

• Payment processors: Financial transaction data is shared with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — solely for the purpose of processing deposits and withdrawals on your behalf. These partners are bound by their own data protection obligations.
• Game providers: Technical session data (such as a pseudonymous player identifier and game session token) is shared with licensed game suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver gameplay content. These providers do not receive your full identity or financial details.
• Identity verification services: Where necessary, identity documents may be processed by a third-party KYC (Know Your Customer) verification provider to confirm your age and identity. Such providers are contractually required to handle your data securely and delete it after verification is complete.
• Fraud and risk management providers: Anonymised or pseudonymised technical data (such as device fingerprints and IP addresses) may be shared with fraud detection platforms to protect the security of your account and our platform.
• Legal and regulatory authorities: vv997 may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent government authorities where required to do so by law, court order, or regulatory direction. We will not notify you of such disclosures where doing so would be unlawful or would compromise an investigation.
• Professional advisers: Lawyers, auditors, and financial consultants engaged by vv997 may have access to personal data on a need-to-know basis in connection with the provision of their professional services, subject to strict confidentiality obligations.

All third-party service providers who process personal data on vv997's behalf are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than the specific service they are contracted to provide.

Section 4

Cookies & Tracking

vv997 uses cookies and similar browser-based technologies to operate and improve our platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow us to recognise your browser across visits, maintain your login session, remember your preferences, and gather aggregated analytical data about how our platform is used.

vv997 uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They include session cookies that keep you logged in during your visit and security tokens that prevent cross-site request forgery. These cookies cannot be disabled without breaking core functionality.
• Functional cookies: These remember your preferences — such as your chosen language, display settings, and previously used payment method — so you do not have to re-enter them on each visit.
• Analytical cookies: We use first-party analytics tools to understand how players navigate vv997, which pages are most visited, and where technical errors occur. This data is aggregated and does not identify you personally. It helps us improve the platform for all users.
• Security and fraud-detection cookies: These help us identify unusual patterns of behaviour that may indicate fraudulent activity or automated bot access, protecting both your account and the integrity of our platform.

vv997 does not use third-party advertising cookies or participate in behavioural advertising networks. You will not be tracked across unrelated websites by cookies placed by vv997.

You may manage or delete cookies through your browser settings at any time. Please be aware that disabling strictly necessary cookies will impair your ability to log in and use the vv997 platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Section 5

Data Security

vv997 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include but are not limited to:

• SSL/TLS encryption: All data in transit between your device and vv997 servers is protected using industry-standard Transport Layer Security (TLS) encryption. Our platform enforces HTTPS across every page and rejects unsecured connections.
• Data encryption at rest: Sensitive personal data, including identity documents and financial records, is encrypted when stored in our databases using AES-256 encryption standards.
• Access controls: Access to personal data within vv997 is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access necessary to perform their job functions, and all access is logged and subject to regular audit.
• Two-factor authentication: vv997 supports OTP-based two-factor authentication for player accounts, adding a layer of protection beyond a username and password.
• Regular security assessments: vv997 conducts periodic vulnerability assessments and penetration tests to identify and address security weaknesses before they can be exploited.
• Incident response: In the event of a confirmed data breach that is likely to result in a high risk to your rights and freedoms, vv997 will notify affected players without undue delay and take all reasonable steps to contain and mitigate the breach.

While vv997 employs robust security practices, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for notifying vv997 immediately if you suspect that your account has been accessed without your authorisation.

Section 6

Your Rights & Choices

As a registered player on vv997, you have a number of rights in relation to the personal data we hold about you. vv997 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at [email protected] with your full name and the registered email address of your account.

• Right of access: You may request a copy of the personal data that vv997 holds about you at any time. We will provide this within a reasonable timeframe, typically within 30 days of a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly through your account settings.
• Right to erasure: You may request that vv997 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that this right is subject to exceptions, including our legal obligation to retain certain financial records.
• Right to restriction of processing: You may request that vv997 restrict the processing of your personal data while a dispute regarding its accuracy or the lawfulness of its processing is being resolved.
• Right to data portability: Where processing is based on your consent or on a contractual necessity and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where vv997 relies on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to the processing of your personal data where vv997 relies on legitimate interests as its legal basis, unless vv997 can demonstrate compelling legitimate grounds that override your interests.

Section 7

Data Retention

vv997 retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, to maintain an active contractual relationship with you, or to comply with applicable legal and regulatory requirements. We do not retain personal data for longer than is justified.

The following general retention periods apply to different categories of personal data held by vv997:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in compliance with financial record-keeping requirements.
• Financial transaction data: Deposits, withdrawals, and bet records are retained for a minimum of 5 years to satisfy anti-money-laundering (AML) obligations.
• Identity verification documents: Copies of identification documents submitted for KYC verification are retained for up to 5 years from the date of account closure.
• Customer support communications: Live chat transcripts, emails, and support tickets are retained for up to 3 years to facilitate dispute resolution and quality improvement.
• Technical and usage data: Log files and session data are retained for up to 12 months for security monitoring and fraud detection purposes, after which they are anonymised or deleted.
• Marketing consent records: Records of your marketing preferences and consent status are retained for the duration of your account and for up to 2 years following withdrawal of consent, to demonstrate compliance.

When personal data is no longer required and its retention period has expired, vv997 will securely delete or anonymise the data so that it can no longer be used to identify you. Where deletion is not immediately possible due to technical constraints, the data will be isolated and protected until secure deletion can be completed.

Section 8

Policy Updates & Contact

vv997 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes, we will notify registered players by posting a prominent notice on our website and, where appropriate, by sending a notification to the email address associated with your account. The updated policy will display a revised effective date at the top of this page.

We encourage you to review this Privacy Policy periodically so that you remain informed about how vv997 collects and uses your personal data. Your continued use of the vv997 platform following the publication of any update constitutes your acknowledgement of the revised Privacy Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way vv997 handles your personal data, please contact our Data Protection team using the details below. We take all privacy enquiries seriously and aim to respond within 10 business days.

• Email: [email protected]
• Live Chat: Available 24/7 via the vv997 platform
• Phone (WhatsApp): +880 1700 000997
• Service Area: Serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh