Responsible Gaming at vv997

Section 1

Our Commitment to Responsible Gaming

vv997 believes that gambling should be a form of entertainment — nothing more and nothing less. We are committed to creating a safe, fair, and transparent environment where players across Bangladesh can enjoy cricket betting, live casino games, and slots without fear of exploitation or harm. Every feature we build and every policy we enforce is designed with player wellbeing at its core.

Responsible gaming is not a box we tick to satisfy a compliance requirement. It is an ongoing operational priority that shapes how we design our platform, how we train our support staff, and how we communicate with our players. vv997 invests continuously in tools and awareness resources so that every player has genuine agency over their own gambling behaviour.

Bangladesh has a growing base of online gaming enthusiasts in cities like Dhaka, Chittagong, Sylhet, and Khulna. vv997 recognises the responsibility that comes with serving this community and takes it seriously. Our platform is built on the principle that a player who stays safe and in control is a player who enjoys vv997 for years to come.

Section 2

Age Restriction & Verification

vv997 operates a strict 18+ policy across all areas of the platform. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money game on vv997. This policy is non-negotiable and is enforced through a combination of registration checks, document verification, and ongoing monitoring.

When you register on vv997, you are required to confirm that you are at least 18 years old. We treat this declaration seriously. At any point during your membership — particularly before your first withdrawal — vv997 may ask you to provide one of the following documents to verify your age and identity:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport with date of birth clearly visible
• Official birth certificate (if a passport or NID is unavailable)

If vv997 has reasonable grounds to believe that a registered user is under 18 years of age, that account will be suspended immediately pending investigation. Any funds deposited by an underage player will be returned, but any winnings accumulated during the period of underage play will be forfeited.

vv997 also reserves the right to request age verification at any time during a player's membership, not only at registration. Accounts that fail to pass verification within the timeframe specified in the request will be restricted until verification is complete.

Section 3

Deposit & Spending Limits

One of the most effective ways to stay in control of your gambling is to set a firm budget before you start playing and stick to it. vv997 provides a flexible deposit limit system that allows you to cap how much money enters your account over a defined period. This tool is available to all registered players at no cost and can be activated or adjusted at any time from your account settings or via our support team.

The following deposit limit options are available on vv997:

Reducing a deposit limit takes effect immediately. Increasing a limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This cooling-off delay is intentional — it protects you from making impulsive decisions during emotionally charged gaming sessions.

Section 4

Time-Out & Cooling-Off

Sometimes all you need is a short, structured break. vv997's time-out feature allows you to temporarily suspend your account for a fixed period without permanently closing it. During a time-out, you will not be able to log in, deposit funds, or place any bets. Any pending bets placed before the time-out was activated will be settled normally.

The following time-out durations are available on vv997:

• 24-hour time-out: A one-day break, useful if you feel you have been playing too long in a single session or on a losing streak.
• 7-day time-out: A one-week pause, appropriate if you want to step back and reassess your gaming habits without a long-term commitment.
• 30-day time-out: A month-long break that gives you extended space to reflect on your relationship with gambling and make informed decisions about your next steps.

Time-outs are activated immediately upon request and cannot be lifted early under any circumstances. Once the chosen period has elapsed, your account will automatically reactivate — but you are not required to resume playing. You may immediately request a further time-out or proceed to self-exclusion if you feel you need a longer break.

During any time-out period, vv997 will suppress all promotional emails and SMS messages to your registered contact details, so you are not tempted back to the platform before you are ready.

Section 5

Self-Exclusion

Self-exclusion is for players who recognise that their gambling has become — or is at risk of becoming — a serious problem. It is a stronger, longer-term measure than a time-out, and vv997 treats every self-exclusion request with the highest level of urgency and confidentiality.

When you self-exclude from vv997, your account is closed and locked for the duration you specify. You will be unable to open a new account on our platform during this period. vv997 will also remove you from all marketing lists permanently, regardless of the exclusion duration chosen.

The following self-exclusion periods are available:

To request self-exclusion, contact vv997 support via live chat or by emailing [email protected]. State clearly that you wish to self-exclude and the duration you are requesting. Our team will activate the exclusion immediately and send you written confirmation. Any account balance at the time of exclusion will be returned to you via your registered payment method within the standard withdrawal processing timeframe.

Section 6

Recognising Warning Signs

Problem gambling rarely announces itself clearly. It often develops gradually over weeks or months, making it easy to dismiss or overlook. Being aware of the early warning signs can help you take action before gambling causes serious harm to your finances, relationships, or mental health.

The following are common signs that gambling may be becoming a problem:

• Spending more money on gambling than you originally planned or can afford
• Chasing losses — continuing to play in an attempt to win back money you have lost
• Lying to friends or family about how much time or money you spend gambling
• Neglecting work, studies, or family responsibilities because of gambling
• Feeling restless, irritable, or anxious when you try to reduce or stop gambling
• Gambling to escape stress, depression, loneliness, or other emotional difficulties
• Borrowing money or selling possessions to fund gambling activity
• Thinking about gambling constantly, even when doing other activities
• Using mobile banking apps like bKash or Nagad to move money into your casino account late at night or impulsively
• Feeling guilt or shame after a gambling session, but returning to play again shortly after

Recognising one or more of these signs in yourself — or noticing them in someone you care about — is a meaningful first step. vv997 encourages you not to minimise what you are experiencing. Help is available, and reaching out is a sign of strength, not weakness.

Section 7

Self-Assessment Questions

The following questions are designed to help you reflect honestly on your own gambling behaviour. There are no right or wrong answers — this is a private exercise for your own benefit. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of vv997's account control tools or to seek professional support.

Section 8

Getting Help & Support

If you believe gambling is negatively affecting your life — or the life of someone close to you — please reach out. You do not need to be in crisis to ask for help. Talking to someone early, before things become unmanageable, is always the right call.

vv997's support team is trained in responsible gaming protocols and is available around the clock to help you activate any account control tool, initiate a self-exclusion, or simply talk through your options without pressure or judgment.

Beyond vv997's own support channels, we encourage players who are struggling with problem gambling to seek help from qualified external organisations. Speaking to a professional counsellor or support group can make a significant difference. Do not hesitate to reach out — you are not alone, and recovery is possible.

Remember: vv997 is an entertainment platform. Gambling involves financial risk. Please always play within your means, set limits before you start, and take regular breaks. If gambling stops being fun, that is your signal to stop — and vv997 will support you in doing so.